Returns & Refunds.

Our Returns Policy

If you purchase an item from Uzayo online and change your mind, you have the legal right to cancel your order within 14 days of receiving your goods.

You do not need to provide a reason for cancelling your order.

After telling us that you wish to cancel, you normally have a further 14 days to send the goods back to us.

How to Request a Return

To request a return, please contact us using the contact details provided on this website before sending your item back.

Please include:

• Your full name
• Order number
• The item or items you wish to return
• The reason for your return, where applicable

We will provide you with the relevant return instructions.

Condition of Returned Items

Items should be returned in a condition that allows them to be resold.

We recommend that clothing is returned unworn, unwashed and with any original tags and packaging still attached where possible.

You may handle and try on clothing as reasonably necessary to determine its size, fit and appearance, in the same way you would in a shop.

Please do not wash, wear for extended periods, alter, damage or otherwise use an item beyond what is reasonably necessary to inspect it.

If an item has been handled beyond what is reasonably necessary and its value has been diminished, we may make an appropriate deduction from the refund where permitted by law.

Return Postage

If you are returning an item because you have changed your mind, you are normally responsible for the cost of returning the item to Uzayo.

If an item is faulty, damaged or incorrectly supplied, please contact us before returning it. We will provide instructions for dealing with the issue and will not expect you to bear costs that we are legally responsible for.

Refunds

Once your returned goods have been received, we will process your refund in accordance with applicable UK consumer law.

Where you exercise your legal right to cancel an online order, we will normally refund the price of the returned goods and the cost of standard delivery originally paid.

If you selected a more expensive delivery option, we are generally only required to refund the cost of the standard delivery option.

Refunds will normally be made using the same payment method used for the original purchase, unless another arrangement has been agreed with you.

We will not charge a fee for processing a refund.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue so that we can assess the problem and arrange the appropriate remedy.

Your statutory rights regarding faulty, misdescribed or otherwise non-conforming goods are not affected by this policy.

Uzayo Trio Returns

The Uzayo Trio is a promotional bundle consisting of three selected T-shirts for £49.99 with free UK delivery.

If you return part of a Trio order, the applicable promotional pricing may need to be recalculated because the remaining items may no longer qualify for the Trio offer.

Any refund will be calculated fairly and in accordance with the terms of the promotion and applicable consumer law.

Returning the complete Trio will normally result in the full Trio purchase price being refunded, subject to the conditions of this policy and applicable law.

Exchanges

If you require a different size or product, please contact us before returning your original item.

Where an exchange is not available, we may ask you to return the original item and place a new order for the replacement item.

Non-Returnable Items

Certain goods may be excluded from cancellation rights where an applicable legal exception applies, such as personalised or bespoke goods.

Our standard Uzayo clothing products are not treated as personalised goods simply because a customer has selected a size.

Contact Us

If you have a question about a return, refund, faulty item or exchange, please contact Uzayo before sending your item back.