Frequently Asked Questions.
Find answers to some of the most common questions about Uzayo products, orders, delivery, payments and returns.
How do I place an order?
Choose the product you would like to purchase, select your size and add it to your basket. Review your order and continue to checkout when you're ready to purchase.
How much does delivery cost?
Standard UK delivery is a fixed £1.99.
The Uzayo Trio promotional bundle includes free UK delivery.
Where do you deliver?
We currently deliver to addresses within the United Kingdom only.
International delivery is not currently available.
How will my order be delivered?
Uzayo orders are sent using a tracked Royal Mail delivery service.
Once your order has been dispatched, you will receive an email containing your tracking information.
How do I track my order?
Once your order has been dispatched, we will send you an email containing a tracking link.
The tracking link will take you to the relevant Royal Mail tracking information, where you can view the latest available delivery updates.
When will my order arrive?
Delivery times can vary. Once your order has been dispatched, your Royal Mail tracking link will provide the latest available delivery information and estimated arrival information.
We do not currently guarantee a specific delivery date.
What sizes are available?
Available sizes are shown when selecting a product on the website.
We recommend checking our size guide before ordering if you're unsure which size is right for you.
VIEW SIZE GUIDE →What is the Uzayo Trio?
The Uzayo Trio is a promotional bundle containing the Black Signature Tee, Uzayo Globe Tee and White Signature Tee.
The three shirts are available together for £49.99, with free UK delivery.
Can I choose different sizes for the Trio?
Yes. You can select the size you require for each individual shirt in the Trio.
Your three shirts do not need to be the same size.
Can I return an item from the Trio?
Trio purchases can be returned subject to our Returns & Refunds Policy and applicable UK consumer law.
If only part of a Trio is returned, the promotional pricing may need to be recalculated because the remaining products may no longer qualify for the bundle price.
VIEW RETURNS POLICY →How much are the T-shirts?
Our standard T-shirts are currently priced at £19.99 each.
Selected promotional offers may be available from time to time.
What payment methods do you accept?
Payments are processed securely through Stripe during checkout.
Available payment methods are displayed to you during the Stripe checkout process.
Is my payment secure?
Yes. Payments are processed through Stripe's secure payment infrastructure. Uzayo does not directly store your full card details.
Can I cancel my order?
If you have changed your mind about an online order, you may have a legal right to cancel under UK consumer law.
Please see our Returns & Refunds Policy for full information.
VIEW RETURNS POLICY →What if my item arrives damaged or faulty?
Please contact Uzayo as soon as possible if your item arrives damaged, faulty or different from what you ordered.
Please include your order number and, where appropriate, photographs of the issue so we can help resolve it.
What should I do if my tracking hasn't updated?
Tracking information may take some time to update after an order has been dispatched.
If your tracking information has not updated for an extended period, please contact Uzayo with your order number.
How can I contact Uzayo?
If your question isn't answered here, please contact our customer care team.
CONTACT UZAYO →Can't find your answer?
Get in touch with Uzayo and we'll be happy to help.
CONTACT US →